Free Standard Shipping No Minimum Purchase Required.
One of our top priority after you purchase an item from us is to get your product to you safely and save you money. Here at TekChoice we use the best carriers to deliver your merchandise to you on time.
General Shipping Knowledge
TekChoice’s General Shipping Knowledge applies to all domestic shipping options.
Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads.
Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third party engineer.
There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.
We process orders on weekends, excluding holidays.
LOCAL AREA SHIPPING - (2 Business Days) FREE
If you live in the Michigan area, your merchandise could be delivered by one of our very own TekChoice delivery/installation crew. All Michigan deliveries could take up to 3-5 business depending on certain circumstances. For example dangerous weather conditions.
FREE STANDARD SHIPPING - (3-5 Business Days) FREE
Free Standard Shipping will always be free. It takes a little longer than 2 Day or Overnight shipping, but provides an excellent means of transporting your goods, while keeping the cost of shipping completely down.. Only to orders shipping within the continental United States (Excluding Orders to Hawaii, Alaska or Puerto Rico). Please note: TekChoice has a selection of courier services that we use for domestic shipping.
2 DAY SHIPPING - ( 2 BUSINESS DAYS) Free on orders over $35
2 Day Shipping simply means your package will be sent via a fast courier service, so it will be prioritized over most items. Offer applies to all qualifying orders of $35 or more based on cart subtotal tax excluded. Only to orders shipping within the continental United States (Excluding Orders to Hawaii, Alaska or Puerto Rico).
OVERNIGHT SHIPPING - (1 BUSINESS DAY) $50
Overnight shipping is the quickest way to get a package from A to B, so if you have an urgent delivery that must arrive the next day. If available, click on the overnight checkbox in checkout. Only to orders shipping within the continental United States (Excluding Orders to Hawaii, Alaska or Puerto Rico).
DIGITAL DOWNLOADS - (SAME DAY) FREE
We do not ship downloadable software. You will receive a download link and security code within approximately 1-5 hours (up to 1 business day if your order requires additional verification to process).
Returns Made Easy
Not happy with your new product? No worries. We’ll give you a full refund including delivery costs if it’s unused. If it’s used, you can still get up to 50% of the item cost refunded. We can even do exchanges for most products if it’s not quite what you were hoping for. See below for more info on exchanges.
You can drop off your order at one your nearest postal locations.
Click here for more info on returning a bundle, used or faulty products
You Can Drop It Off...
Your local postal service lets you return smaller items to TekChoice.
We’ll email you a label when you register your return. Just print it out and attach it to your product. Don't have a printer? Don’t worry. We’ll send you a QR code instead. You don’t need to print it out, it just needs to be scanned when you drop off your item.
Once everything has been packed up, labelled, and dropped off, you’ll receive your refund within 14 days. Simple.
If you’re returning a faulty product, give us a call or email us so we can give you an authorization number. If your product is faulty, we’ll find a solution that suits you.
There are some TV & entertainment, computing, smart tek, gardening and video games products that we can’t exchange. Head on to our live chat to find out if your products can be exchanged. If not, you can still return these products for a full refund and order a replacement product.
What We Think You Should Know
Our 15 days cancellation policy
Any services you’ve chosen will automatically be cancelled when your order is cancelled, unless the service has already taken place.
If you’ve used the product
It’s fine if the product has been unpacked, but if it’s been used or installed, we can only give you a partial refund. This can be up to 50% of the product’s cost. If it’s used, then 14th day refund rules will apply.
Think your product’s faulty? Head over to My Account where you’ll find the manufacturer’s contact info along with your serial number and invoice. They’ll be able to advise on your next steps.
We’re also happy to help if you get in contact with us on live chat.
No matter who you contact, make sure you give as much detail about the fault as possible, so we can work out if you need an engineer.
If you’re returning a gardening product
If you’re returning a gardening product with blades like a chainsaw or hedge trimmer, it’ll need to be boxed up before it’s returned to us. If you’ve used your item and it came with batteries, make sure you’ve removed them before you send it back to us.
If you want to return a bundle, all the items must be sent back to get a full refund. If the bundle isn’t complete, you’ll only be offered a partial refund.
Cancellation and refund terms
Click here to view our full terms and conditions, including all the info on cancellations and refunds.