PrestaShop

Terms & Conditions

These Terms and Conditions apply to your use of the TekChoice.net website and every order placed with TekChoice.net. We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Our Contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason. If, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances. Please note that you cannot place more than 6 orders for the same Amazon product within a 24 hour period, either on one order or on separate orders. We are also unable to sell any Amazon products to business customers. If you order an Amazon product as a business customer, your order will not be accepted.

Availability

We display our availability on the website and when it can be  delivered. Where we display the earliest available delivery day prior to the checkout, postcode restrictions may apply. For the most accurate delivery date to your home, you can enter your postcode when you’re in the checkout.

We deliver a lot of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

Website Information

We try to specify accurate dimensions for every product listed on TekChoice.net. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colors accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true color of the product delivered to you. Please also be aware that colors may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Customer Reviews

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorized by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Prices

All the prices we display include TAX and exclude delivery and other services such as disconnection & disposal of your old product, or connection/installation, unless stated specifically on the website. You can see further information on our delivery and ancillary services here.

Our 'Price Match Plus' service matches the price of the product including any delivery charges applied by specified competitors, subject to certain conditions. Please see here for further information.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at TEKCHOICE's discretion. For example, a promotion offering Free Overnight shipping is only valid whilst we have the capacity to offer Overnight Shipping. This is capped at 1pm EST in some parts of the US. Some of our products are not held in stock but in our warehouse, and are held by our partners or ordered from manufacturers. These products may not be eligible for any delivery promotions. You’ll be able to see the next available delivery date on each product page on our website.

Taxes

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Alabama, California, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, New Jersey, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming will be charged applicable sales tax according to your area’s tax rate. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Payment

You won't be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept Apple Pay, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know.

Promo Codes

Promo codes can't be used in conjunction with our Price Match Plus. Promo codes can only be redeemed at TekChoice.net and you can only use one promo code per order. If you’re returning part of an order that’s had a promo code applied, your refund will be for the full amount minus the discount applied. They’re subject to availability and can be withdrawn at any time. 

Unique Discount Codes

Unique codes are a little different from our normal promo codes but everything mentioned above still applies. Your unique discount code has been generated especially for you and can only be used once. When you’re ready to redeem your offer, simply copy and paste it into the discount code box. You’ll find this on your cart page when placing your order. This code can only be redeemed online, and isn’t valid for orders placed over the phone.

We may also send you promotional offers and details, including when you first register for My Account. Our My Account registration discount offer applies to items worth $199 or more. Your discount code will have an expiry date and won’t be valid for use after that date. This is a promotional offer and can be withdrawn at any time.

Delivery

We offer free standard shipping to the US excluding the Hawaii,  Puerto Rico and Alaska.

The products we deliver can often be big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.

Bladed items, including chainsaws, grass trimmers, hedge trimmers, multi tools and saws, can only be purchased if you are 18 years of age or over. Any product that has a ESRB (Entertainment Software Rating Board) rating can only be purchased by you if you are of the appropriate age, or if the person you are buying the product for is of the appropriate age, to receive and view the content of the title you’ve ordered. If you are underage please do not attempt to order or purchase these products. We complete age verification checks on orders for bladed and gaming products, and our drivers, if appropriate, also check that delivery recipients are over the appropriate age. We reserve the right not to supply any age restricted products where we reasonably believe that you are below the relevant legal age.

Delivery Limitations

Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event we'll block any affected dates out of the checkout delivery calendar. If you've already selected your delivery date and you're affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfill delivery due to reasons beyond our control.

Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third party engineer.

There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.

Please note: We only ship within the continental United States (Excluding Orders to Hawaii, Alaska or Puerto Rico).

Track Your Order

Track Your Order allows you to view a live estimated delivery window, an interactive map of where we’re up to and how many deliveries we’re making before we get to you. You can use Track Your Order to change your delivery date and request another invoice should you need it.

For certain smaller items delivered by TEKCHOICE, you can ask us to leave your order in a safe place or with a neighbor if you’re not going to be in. You can also send us additional instructions if you need to. Please note that TEKCHOICE will not take any responsibility for any lost or stolen goods.

Pre-Ordering a Product

Pre-order terms apply alongside and in addition to our terms and conditions of sale.

A pre-order product is a product that has not yet been released. By pre-ordering, you are paying for and reserving yourself a product for launch day.

Payment for your pre-order is taken when you place the order.

Where possible, a pre-released order will be shipped to you so that you may receive it on the release date. When you get to the checkout, you will be able to select a delivery date that suits you, starting from the day of release. Release dates are set by the manufacturers and are subject to change. We are not liable for any changes to a pre-release date that has been advertised by us.

Normal refund rules apply to pre-order products.

Pre-order products are subject to availability.

Age Restrictions on Gaming Products

Any product that has a ESRB (Entertainment Software Rating Board) rating will be labelled on its product page. If you are purchasing a ESRB rated product, you confirm that you are eligible to receive and view the content of the title you’ve ordered. If you’re buying a ESRB rated product for someone else, you confirm that they are of the appropriate age to receive and view the content of the title you’ve ordered. Please note that we reserve the right to refuse to sell ESRB rated products if we reasonably believe that a customer is under the minimum appropriate age.

Disconnection

Disconnection is available for certain existing appliances that are plumbed into water pipes. Please note that disconnection is covered in the installation charge on cooking and integrated appliances. We can only disconnect your cooking or built-in/integrated appliances when you select the installation service on a new cooking or built-in/integrated appliance at the checkout. Unfortunately, disconnection is not available for hard-wired dishwashers, cooling or laundry appliances.

If you have ordered a disconnection service, there are a few things you will need to do before we arrive so we can disconnect successfully. If it's a fridge or freezer, please make sure it's defrosted and all food is removed. For washing machines and washer dryers, you'll need to remove any clothes from the drum. If we’re disconnecting a dishwasher, please make sure all plates and cutlery are removed.

Remove & Recycle (Coming Soon)

If you’re making use of our Remove & Recycle service and haven’t opted for our disconnection service, please disconnect (and defrost if necessary) the appliance before we arrive. If you’ve chosen to have your old TV removed, all we ask is that your old TV is disconnected from any stands or brackets, ready for us to take away.

100% of the cost of this service relates to safely transporting the product to our closes recycling plant. If you wish to return your appliance to us with no charge then this can be accepted. Proof of the delivery of our product will be required and they can only accept items to those that were delivered.

Installation

We offer an installation service for most of the products we sell, but we won't be able to connect your new items if:

Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable. 

Any water supply needed cannot be isolated or is unsuitable.

Any drainage/waste facilities needed are unusable.

Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc. Alterations to existing plumbing and electrical are required.

Please note that our premium connection service is not available at commercial properties that don't have a secondary domestic meter.

If you're making use of a connection/installation service and haven’t opted for our disconnection service, please disconnect (and defrost if necessary) the appliance before we arrive.

From time to time we may offer installation services as part of a promotion, for example half price or free installation. Postcode restrictions apply, you can find out if installation is available in your area in the checkout.

Nest Installation

A fully trained engineer will be needed to install your new Nest smart thermostat. But, before they arrive you need to make sure you have a working WiFi connection and that you know the password for it – as you will be asked to put this into the thermostat. The engineer can’t do this for you.

It’s also important that the engineer has easy access to your boiler and airing cupboard.

It’s possible that small decoration damages could happen during installation, which won’t be covered or repaired by TEKCHOICE.

You can find more information about this service on our FAQs page.

Conditions for Gas and Electric Installation (Coming Soon)

We have an elite team of Gas Safe engineers who are also skilled in electrical connections and able to install your new stove, range stove and ovens. The services included in our gas and electrical installations are clearly highlighted on our Gas and Electrical Connection page.

If you need us to disconnect your old appliance, we will do this when we arrive (and for gas and hard-wire installations, disconnection is included in the installation charge).

As you can probably imagine, for your safety, there are a lot of rules around connecting stove so there are things that we need you to check before we arrive:

Please ensure that you have suitable ventilation. This could be a suitable extraction fan or a window that opens.

You need to check the dimensions of your new appliance and make sure there'll be enough room around the back and side for ventilation once we've installed it. You need to make sure you've got an adequate gap between your stove and anything above it. The dimensions of this space, known as the "Hot Zone", need to comply with the manufacturer requirements and Gas Safe legislation. It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If we arrive and the Hot Zone isn't clear, we won't be able to complete your installation.

There needs to be an existing gas supply to the installation point. The room that we're connecting into needs to have a door or window to the outside of the property to allow for adequate ventilation and we also need access to a 3 pin electric socket within 1.2 meters of the installation area

If you're planning to run your appliance using cylinder gas, you'll need to make us aware when you place your order. This helps us make sure we've got everything we need to connect it when we arrive!

Please note: that our premium connection service is not available at commercial properties that don't have a secondary domestic meter.

Installing Stove (Coming Soon)

For electric stoves, we need to be able to access an isolation switch and electricity supply at the connection point.

If we are connecting a built-in or built under oven, we'll also assess the housing before installation to make sure it's safe for use and can hold the weight of the appliance. We'll check to make sure there isn't any existing damage and unfortunately, if we do find damage, we'll not be able to fit your appliance. You need to make sure you've got an adequate gap between your stove and anything above it. The dimensions of this space, known as the "Hot Zone", need to comply with the manufacturer requirements and Gas Safe legislation. It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If we arrive and the Hot Zone isn't clear, we won't be able to complete your installation.

There needs to be an existing gas supply to the installation point. The room that we're connecting into needs to have a door or window to the outside of the property to allow for adequate ventilation and we also need access to a 3 pin electric socket within 1.2 meters of the installation area

If you're planning to run your appliance using cylinder gas, you'll need to make us aware when you place your order. This helps us make sure we've got everything we need to connect it when we arrive! To install a gas item, our engineers will need to switch off your gas supply so that they can carry out the work safely. We'll always turn back on and attempt to restart any items you need us to. However, on occasion, some gas items - such as boilers - may not restart and you'll need to call out a Heating Engineer. This is very rare but if it does happen, we will not be responsible for any boiler repair costs.

Please note: that our premium connection service is not available at commercial properties that don't have a secondary domestic meter.

TV Wall Mounting

We can mount your new TV purchased from TekChoice.net to your wall and connect it to compatible speakers or accessories. You can find the price and more information about this service on our TV wall mounting page.

How TV wall mounting works:

After you’ve added a TV with a screen size of over 49” and a suitable TV bracket to your basket, once purchase, we'll get a hold of you to discuss a good time/date we can deliver and install your tv. Our TV wall mounting service is available five days a week, but please note that this is due to availability and geographical restrictions.

You’ll get an email from us the day before your TV is delivered, then you’ll be given a three hour delivery window on delivery day.

When we arrive to deliver your new TV, we’ll attach your bracket to your wall.

We’ll then secure your TV to the bracket, and hide any cables with trucking.

We’ll switch on your TV, tune it in and hook it up to any accessories such as sound bars, satellite boxes or games consoles. We can also connect your smart TV to your WiFi and set it up for you.

We’ll clean up after ourselves afterwards, take away any packaging and take away your old TV if you’ve selected our disposal service.

Please note: that we do not provide the wall bracket and you must purchase your own. We will only install wall brackets purchased at TekChoice.net.

Whilst there isn’t a limit to how many existing devices we can connect, we can’t correct or adjust any settings, or mount any speakers or amps to your wall.

You’ll also need to make sure you have any connecting cables (e.g. HDMI etc.) ready when we deliver, as we won’t be able to supply them unless they’ve been bought as part of your order. These cables will need to be long enough to reach from your wall to your TV, and your plug socket or extension lead needs to be within one meter of your TV.

If you've ordered a smart TV please have your WiFi password ready so you can input it into your TV. Please note, our drivers cannot input your password for you.

We won’t be able to lay cables under carpets, flooring or behind skirting boards, and we can’t mount the TV above heat sources such as radiators and fireplaces, or on to a chimney that is in use.

Please also note: that we will have to drill holes in your wall in order to mount the TV bracket. Small amounts of décor damage can sometimes occur during this process (such as small flakes of paint adjacent to the hole), which we won’t be able to repair.

The installer has received appropriate training and will always do their very best to mount and connect your TV but occasionally and mainly for the reasons above, this may not be possible. Where the connection cannot be completed due to something we cannot control (such as your cables not reaching your plug socket) we reserve the right not to refund any connection charge paid.

Set-Up for Windows Laptops

TekChoice offers a free set-up service that helps you get started with your new Windows laptop. Once you’ve placed an order with us, you’ll receive an email asking you to call our dedicated line to book the set-up. One of our well trained TekChoice agents will call you at the agreed time and take you through everything you need to get started, such as:

Connecting your new laptop to your WiFi

Setting up your internet browser

Customizing laptop settings, including, screen resolution, screen savers and power settings

Installing Microsoft Office and virus protection software, if purchased as part of your order

Set-up any accessories you’ve purchased from us or elsewhere, such as your keyboard or mouse

Please note: that TekChoice won’t perform anything else outside of the above.

If you don’t answer the call from TekChoice after 3 attempts, you will need to rebook by calling customer services at (616) 294-0103.

Once you’re all set up, TekChoice will let us know that the set-up has been completed. We’ll then contact you by email  to conduct a feedback on the service.

Please note: that we can’t offer this service to TEKCHOICE Business customers, or to registered businesses buying through TekChoice.net. We are also unable to install any software that hasn’t been purchased from TekChoice.net.

Free 15 days returns

If you want to return a product, just let us know within 15 days of delivery and we’ll tell you how to get it back to us for free.

Returns made easy

Not happy with your new product? No worries. We’ll give you a full refund including delivery costs if it’s unused. If it’s used, you can still get up to 50% of the item cost refunded. We can even do exchanges for most products if it’s not quite what you were hoping for. See below for more info on exchanges.

You can drop off your order at one your nearest postal locations. 

Click here for more info on returning a bundle, used or faulty products

You can drop it off...

Your local postal service lets you return smaller items to TekChoice. 

We’ll email you a label when you register your return. Just print it out and attach it to your product. Don't have a printer? Don’t worry. We’ll send you a QR code instead. You don’t need to print it out, it just needs to be scanned when you drop off your item.

Once everything has been packed up, labelled, and dropped off, you’ll receive your refund within 14 days. Simple.

If you’re returning a faulty product, give us a call or email us so we can give you an authorization number. If your product is faulty, we’ll find a solution that suits you.

Exchanges

There are some TV & entertainment, computing, smart tek, gardening and video games products that we can’t exchange. Head on to our live chat to find out if your products can be exchanged. If not, you can still return these products for a full refund and order a replacement product.

What We Think You Should Know

Our 15 days cancellation policy

Any services you’ve chosen will automatically be cancelled when your order is cancelled, unless the service has already taken place.

If you’ve used the product

It’s fine if the product has been unpacked, but if it’s been used or installed, we can only give you a partial refund. This can be up to 50% of the product’s cost. If it’s used, then 14th day refund rules will apply.

Faulty products

Think your product’s faulty? Head over to My Account where you’ll find the manufacturer’s contact info along with your serial number and invoice. They’ll be able to advise on your next steps.

We’re also happy to help if you get in contact with us on live chat.

No matter who you contact, make sure you give as much detail about the fault as possible, so we can work out if you need an engineer.

If you’re returning a gardening product

If you’re returning a gardening product with blades like a chainsaw or hedge trimmer, it’ll need to be boxed up before it’s returned to us. If you’ve used your item and it came with batteries, make sure you’ve removed them before you send it back to us.

Bundles

If you want to return a bundle, all the items must be sent back to get a full refund. If the bundle isn’t complete, you’ll only be offered a partial refund.

Cancellation

If you're not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 15 days of delivery to receive a refund. We’re happy for you to unpack the appliance and have a proper look at it. However, if you have used the product or had it installed, we may not be able to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 10 days of collection of the product.

Selected TV & entertainment, computing, video games and smart tek orders can't be cancelled or amended after your order, but they can be returned after delivery.

Please note: Digital downloads can not be returned.. 

Selected TV & entertainment, computing, video games and smart tek products can’t be exchanged. Instead you are able to return your item for a refund, and then place a new order. If you wish to cancel your computing order and it hasn’t been delivered yet, you can refuse delivery when it turns up and it’ll be sent back to us.

If Products are Faulty

It’s our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements.

As a customer, it’s your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act. 

We'll offer resolutions based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onward, and those outlined in the Sale of Goods Act for those bought prior to this date.

If a fault has been confirmed with your new product within 15 days of delivery, you can return it in exchange for a full refund.

If a fault is confirmed with your product after the 15 day cut off (but within 6 months of owning it) you can choose whether you’d like us to either repair or replace it for you (unless one option is disproportionate). If it’s not possible for us to offer a repair or replacement, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.

If you find a fault after 6 months of owning the product and you can prove the defect was present when we delivered it, we’ll follow the same processes that are outlined in point 2.

You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labor. In some cases, it may be extended to 2, 5 or even 10 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.

Please also note: that our warranties only cover domestic use; items for use in commercial properties might not be covered.

Things Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

Our Liability To You

Here at TekChoice, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

If, during the installation process our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the installation process.

Should an issue arise with a cooling appliance, due to a fault on our part, we can secure up to $250 for food loss or for the damage of secondary items (which excludes the appliance itself).

If you’re computing product or games console develops a fault which causes it to lose saved data, we can’t accept liability for that loss.

If for any reason your computing product or games console needs to be sent back to us or the manufacturer, it will be restored to factory settings and data will be lost. Games consoles will also have any digital games removed, which can be downloaded again from your Playstation Plus, Xbox Live or Nintendo account when your console is returned. As we can't accept liability for any data loss, we recommend you regularly back up your data to a remote or external data storage.

As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

We do not exclude liability for the following heads of loss:

Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

Fraud or fraudulent misrepresentation.

Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).

Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).

Defective products under the Consumer Protection Act 1987.

Information About Us and How To Contact Us

TekChoice.net is operated by TekChoice Electronics LLC, a company registered in Michigan. Our company registration number is 02188247 and our registered office is at:

TekChoice Electronics LLC

1455 Forrester St Se Grand Rapids, MI 49508

If you have any questions, you may be able to find some answers in our FAQ’s. Our intention is to give you all of the information you need so you never need to call us. However, if you want to check something, change something, ask a question or simply find out about life in general then we have a team of people waiting to take your call at (616) 294-0103.

Alternatively, you can email us, live chat us or write to us at the address given above.

How We May Use Your Personal Information

We will use the personal information you provide to us to:

Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

You agree that we may pass your personal information to our delivery agents or credit reference/fraud prevention agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.

Telephone calls may be recorded for training and monitoring purposes.

If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

General

The contract made between us and all our and your rights and obligations shall be governed by Michigan law and any disputes arising under it shall be heard in the Michigan courts.

Buy More and Save

Our 'Buy More and Save' offer, when active, excludes Small Appliances (with the exception of Freestanding Microwaves), Floorcare, TV and Home Entertainment and Computing.

To take advantage of the offer, your appliances must be placed within the same order. You can only add a maximum of 10 appliances per order and you must submit your claim within 21 days of your order being delivered. Unfortunately trade customers are excluded from this offer. To receive your cashback, your claim form will be sent to you via email. Simply fill the form in and once it’s received, cashback will be transferred via BACS within 28 days of receipt of a valid claim.

TekChoice.net reserves the right to remove, vary or cancel this offer in its sole discretion at any time without incurring any liability. We are under no obligation to honor any multi-line orders placed outside the scope of this offer.

Appliance bundles

Appliance Bundles are subject to availability. If there are any problems with your order, please call our customer service at (616) 294-0103 and have your order reference to hand. Please note, if you wish to return one of the products from the bundle, we will refund the difference between the price of the package and the full price of the appliance that you are keeping.

My Account

My Account allows you to save your details for a faster checkout. From time to time we may also send you promotional offers and details.

Laptop Bundles

All of our laptop bundles are subject to availability. If you have an issue with any product within your bundle, please just give us a call on (616) 294-0103 with your order number to hand and we’ll do everything we can to help. If you wish to return your bundle for a refund, all items must be returned. We cannot offer partial refunds on products within a bundle.

Complaints

If you have a complaint about TekChoice.net you can contact us as follows:

By writing us a letter:

TekChoice.net

c/o TekChoice Electronics LLC

1455 Forrester St Se Grand Rapids, MI 49508

By calling us on (616) 294-0103

By emailing us and we'll get back to you within 48 hours.

If you are not satisfied with the outcome of your complaint, you are also entitled to pursue alternative dispute resolution by referring your complaint to bbb.org